Shipping policy

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free flat rate TRACKED shipping to UK, EU, America and Australia plus more

Local delivery - We do not offer local delivery 

In-store pickup - We do not offer in-store pick up 

International Shipping

We offer international shipping to the following countries:

USA, Australia and EU 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Plushie Land is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@plushieland.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to PO Boxes

Refunds, returns, and exchanges

For refund, returns and exchange policy please click here for more info.